FAQs

Can I place the order over the phone?

No, you only place order through our website www.kurveology.co.za

What is the customer service email?

hello@kurveology.co.za

How long will it take for my order to be shipped?

The following day after receiving payment confirmation

How long will it take to receive my order?

3-7 working days

Will I receive the email confirmation of my order and shipment?

Yes, you will receive an order email confirmation and another email with tracking information of your order

What if something is wrong with my order?

Contact sales@kurveology.co.za

What is your refund/exchange policy?

Please view our refund/exchange policy

Am I allowed to cancel my order?

Yes you are, before shipment takes place!

How long does it take to receive my cash refund after cancellation?

1-7 days

How do I cancel my order?

Send an email to sales@kurveology.co.za and please include your order number

When does the store credit expire?

After 90 days

How do I know my size?

Please visit our size chart

 

Customers who are local to Polokwane & can be able to pickup their orders, insert this coupon: localpickup Dismiss

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